If you're a Director or Manager in a service company, you'll know that the perfect economic storm has arrived. You're now working in a marketplace of unparalleled turbulence. There's uncertainty about the future of businesses, the stock market, property prices and job prospects.
Getting clients’ attention has always been difficult and now it’s even harder.
Your need to stand out from the crowd – to secure work and retain your best people – has never been greater. You know that you can’t just wait for the good times to return. You need to sell and provide your people with interesting, secure work.
And, the good news is you can still do this in a tight economy. How?
By ensuring your sales and delivery people are maximising their personal impact by always giving customers a positive, valuable, experience.
But ... do your people make any of these personal impact mistakes?
If they do, then you’re not optimising your opportunities to win new business and, worse still, you’re leaving yourself open to competition and customer retention issues.